Every eChaos product is printed on demand: it is made just for you after you order, by our print partners. That keeps waste down, and it also shapes how returns work. This policy explains what we cover and how to get help. It does not affect any rights you have under the consumer law where you live.
Damaged, defective or wrong items
If your item arrives damaged, has a printing or manufacturing defect, or is not what you ordered (wrong product, size or color), we will replace it free of charge or give you a full refund, whichever you prefer. Contact us within 30 days of delivery with your order number and a clear photo of the problem (and of the label, for wrong items). You do not need to send the item back unless we ask.
Lost or late orders
If tracking shows no progress, or your order has not arrived 30 days after it shipped, let us know. We will work with the carrier and our print partner and send a free replacement or a refund if the parcel is lost. If an order is returned to us because the shipping address entered at checkout was incorrect or incomplete, we can reship it once you confirm the address; the new shipping cost is paid by the customer.
Size, fit and change of mind
Because items are made to order, we cannot accept returns or exchanges for change of mind or for choosing the wrong size. Please check the size details on each product page before you order. If you are unsure, email us and we will help you choose.
Cancelling or changing an order
Orders go into production quickly. Contact us as soon as possible: we can cancel or change an order (address, size or color) with a full refund only before it enters production, usually within a few hours of ordering. Once production has started we cannot cancel it.
How refunds are paid
Approved refunds go back to your original payment method (card, PayPal or other method used at checkout). We process them within 3 business days of approval; your bank or PayPal may take 5–10 business days to show the credit.
Contact us
Email support@echaos.org, call (888) 264-6790, or use our contact form. Please include your order number.
eChaos, 323 East 12th Ave, Eugene, OR 97401, USA